Definitions
This section explains key terms used in this privacy policy to facilitate understanding of how Flatioo processes personal data.
- Personal Data refers to any information relating to an identified or identifiable individual that Flatioo collects during apartment purchase assistance.
- Processing means any operation performed on personal data such as collection, storage, use, or disclosure for providing legal support services.
- User refers to any individual utilizing Flatioo services for apartment purchase legal support or accessing its website.
- Service pertains to the legal assistance offered by Flatioo to aid users in apartment purchasing transactions in Singapore.
- Cookies are small text files stored on devices to enhance website functionality and user experience during the Flatioo online service use.
Data Collection
Flatioo collects information needed to facilitate apartment purchase support, ensuring all processing aligns with legal requirements and transparency principles.
Data Provided by Users
When engaging with Flatioo’s legal services, users provide various data necessary for processing their requests and delivering effective support.
- Full name and identification documents for verification.
- Contact details including email address and phone number.
- Details of the apartment property involved in the purchase.
- Business information necessary for transaction facilitation.
- Copies of contracts and legal documents related to the purchase.
- Feedback and communication records during legal support.
Automatically Collected Data
To ensure smooth service and improve user experience, Flatioo collects certain data automatically when users interact with our platform.
- IP address and device type for security and analytics.
- Browser type and operating system information.
- Navigation paths and time spent on pages.
- Cookies and similar tracking technologies data.
- Timestamp of user interactions.
- Referral source and campaign information.
Third-Party Data
Flatioo may receive relevant user data from trusted third parties to enhance the legal service experience and maintain compliance with regulations.
- Verification agencies confirming user identity.
- Legal databases providing property ownership information.
- Technical service providers supporting website functionality.
Purpose of Data Processing
The following outlines the reasons Flatioo processes personal data to support apartment purchase legal services in Singapore.
- Facilitating contract review and negotiation processes.
- Conducting necessary due diligence checks on properties and parties.
- Communicating with users regarding their service status.
- Maintaining records for compliance with local legal requirements.
- Improving service quality and user experience.
- Ensuring security and preventing fraudulent activities.
- Responding to legal inquiries and disputes.
- Sending relevant updates and information about Flatioo services.
Legal Bases for Processing
Flatioo processes personal data under applicable legal grounds to offer effective and lawful legal support in apartment purchases.
- User consent provided for specific data handling tasks.
- Performance of a contract relating to legal services rendered.
- Compliance with legal obligations in Singapore property law.
- Legitimate interests in providing secure and quality services.
GDPR Compliance
Although based in Singapore, Flatioo observes GDPR principles to protect users’ data rights and privacy integrity effectively.
- Right to access personal data collected by Flatioo.
- Right to correct inaccurate or incomplete data.
- Right to object to or restrict certain data processing activities.
- Right to data portability where applicable.
- Right to withdraw consent at any time without affecting legality of prior processing.
- Right to lodge complaints with supervisory authorities if concerns arise.
Cookies Policy
Flatioo uses cookies to enhance user interaction with our website and ensure functionality of apartment purchase support tools.
Cookies include session cookies for temporary storage, persistent cookies for remembering preferences, and third-party cookies integrated through partners.
Cookies are categorized as necessary for service operation, analytics for performance monitoring, and marketing to provide personalized information.
Users can control cookie preferences via browser settings or through our website’s cookie management options to align with personal privacy choices.
Read Flatioo’s detailed Cookie Policy here.
Data Sharing Practices
Flatioo shares personal data exclusively with trusted partners and authorities necessary for the legal provision of apartment purchase support, safeguarding privacy throughout.
- Authorized legal representatives involved in transaction review.
- Government agencies for compliance and registration purposes.
- Third-party service providers assisting with document verification.
- Auditors and consultants ensuring service quality standards.
- Law enforcement when legally mandated.
- No unauthorized sharing occurs outside regulatory and service contexts.
International Data Transfers
Personal data may occasionally be transferred to partners or service providers outside Singapore for necessary operational reasons while ensuring adequate protection measures are implemented.
Flatioo applies contractual clauses and compliance frameworks to maintain data security and respect jurisdictional privacy requirements during international transfers.
Data Retention Policy
Flatioo retains personal data only as long as necessary to fulfill purposes related to legal apartment purchase support and to comply with legal retention obligations.
User account data is kept active until users request deletion or after prolonged inactivity in accordance with data minimization principles.
Communications and correspondence are stored for relevant periods to address queries and legal requirements.
Access logs and system records are maintained temporarily to ensure security and contribute incidents.
Upon expiry of retention periods, Flatioo securely deletes or anonymizes personal data to prevent unauthorized access.
Data Security Measures
Flatioo implements comprehensive technical and organizational safeguards to protect personal data involved in legal apartment purchase support from unauthorized access, alteration, or disclosure.
- Use of encryption protocols for data transmission and storage.
- Regular security assessments and penetration testing.
- Strict access controls and authentication mechanisms for staff.
User Rights
Users are empowered with rights regarding their personal data, and Flatioo facilitates exercise of these rights in compliance with applicable data protection laws.
- Access and obtain a copy of personal data held by Flatioo.
- Request correction or completion of inaccurate or incomplete data.
- Object to or restrict processing activities where legal grounds allow.
- Request deletion or erasure of data under defined legal conditions.
- Withdraw previously given consent at any time without affecting lawfulness of prior processing.
- Right to data portability, allowing you to obtain and reuse your personal data for your own purposes across different services.
- Right to withdraw consent at any time where we rely on your consent to process your personal data.
- Right to lodge a complaint with the Personal Data Protection Commission of Singapore if you believe your data protection rights have been violated.
How to exercise your data protection rights
You may contact Flatioo at any time to access, correct or delete your personal data or to raise any issues regarding your data privacy. Please provide sufficient information for us to identify your records and respond to your request effectively.
[email protected]
We aim to respond to all data rights requests within 30 calendar days, depending on the complexity of the request and applicable legal obligations.
Marketing communications
Flatioo may send you marketing communications related to legal apartment purchase support and related services. You can opt out of receiving these communications at any time by following the unsubscribe link included in each message.
To unsubscribe from marketing communications, please click the 'unsubscribe' link in the email or contact support directly.
Protection of children's data
Flatioo does not knowingly collect personal data from children under the age of 18 without parental consent. If we become aware that we have collected data from a child under 18 without verification, we will take steps to delete the information promptly.
Links to third party websites
Our website may contain links to third-party websites which are not operated by Flatioo. We are not responsible for the privacy policies or content of those external sites.
Changes to this privacy policy
Flatioo reserves the right to update this privacy policy as necessary to comply with legal requirements or to reflect changes in our practices. Material changes will be communicated on our website.